Returns & Exchanges
At Thorn Watch Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless process for both returns and size exchanges.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the watch in its original luxury packaging, ensuring all protective films, tags, and warranty cards are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our horologists verify the condition of the returned timepiece, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing